“Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. Our Company's Values Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.
Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.
Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.
Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.
Do More with Less - Maximize productivity and outcome while operating within resource constraints
One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.
Job Description
About Us
yellow.ai brings the best of AI + human-led conversational automation for enterprises of great repute like Schlumberger, Domino’s, Dr. Reddy’s Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and many more. We have offices in 6 countries and have clients across 27 countries.
Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP), DAP’s proprietary multi-LLM AI. What do we expect from you?
Collaborate with data scientists to build data and model pipelines.
Manage the infrastructure and data pipelines needed to bring code to production.
Demonstrate end-to-end understanding of applications (including, but not limited to, themachine learning algorithms) being created.
Understand and use computer science fundamentals, including data structures,algorithms, computability and complexity and computer architecture.
Produce project outcomes and isolate the issues that need to be resolved, in order tomake programmes more effective.
Help scale the machine learning models in production and follow the best practices
Research and implement best practices to improve the existing machine learninginfrastructure.
Provide support to engineers and product managers in implementing machine learningin the product.
Job Requirement
You’re a great fit if you already meet the following prerequisites.
Currently pursuing a degree in Telecommunications, Computer Science, Electrical Engineering, or a related field.
Exposure in building RESTful APIs.
Strong analytical skills and problem-solving capabilities.
Deep understanding of Object oriented programming in Python.
Good to have:Experience with microservices in Python for serving ML models using Flask or equivalent framework in cloud.
Good to have experience with MLOps tools (like TFx, Tensorflow Serving, Kubeflow,etc.) and methodologies for continuous integration and continuous delivery of ML models
Curiosity to learn about new technologies and potential applications.
Desire to be part of a start-up team and contribute significantly to its success.
Why should you work with us
An opportunity to build and contribute to an organization that is growing 5x
Flexibility of Work - We’re a virtual first hybrid organization. Work from anywhere,anytime
Personalized Medical Insurances for you and family
We have a doctor and counselor on call to take care of all your wellness needs
Work From Home Allowances, Wifi, and telephone reimbursements
Stock Option Plans for Wealth creation
Certified ‘Great Place to Work’ for two years in a row
An opportunity to work with the best minds in the industry
If you’re keen on reading what our employees have to say, visit us on Glassdoor
