Job Detail in India

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together. 

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

• Global Servicing Network, which provides exceptional care to our external customers, and
• Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services

Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.

Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GBS & SABE’s vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group’s effectiveness through innovative use of technology & process transformation.

How will you make an impact in this role?

• Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
• Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects and business critical activities
• Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction.
• Should be able to support in BAU reporting and key strategic priorities for India market.
• Support on ad hoc analysis and reporting and troubleshooting outstanding issues.
• Regular communication with the business, merchant acquisition and servicing team to update with the operational activities and develop high end reports for the partners.
• Communication with global business partners to understand changes in process and implementing process changes in-house.
• Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn.
• Should be able to standardize and automate reporting processes.
• Should be able to manage complex disparate data sources.
• Strong quality governance and details-oriented approach.

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Minimum 3 years of experience in data analysis, reporting, information technology and banking. 
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams.
• Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management.
• Proven robust problem-solving skills.
• Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe.

Leadership Outcomes:

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.

Able to communicate effectively and interpret stakeholder’s expectations. 

Skills/Capabilities

Functional

• Excellent Communication Skills
• Analytics and Insights
• Project and Time management skills
• Process improvement and automation
• Preferred: Sql, Python & Tableau/Power BI

 Technical

• SQL/Python/Tableau/Power BI/Excel/VBA
• Preferred: SQL: High, Python: Medium – High, Tableau : Medium-High  

 Platforms

• MS Office Suite (Word, Excel, PowerPoint, Access)
• Oracle
• Sales Force
  
  Preferred:
• Oracle : Basic
• Sales Force : Basic

Behavioral

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required

• MS Excel
• MS Office
• MySQL
• Oral Written and Communication Skills
• Microsoft Access
• PowerPoint
• Python
• Project management
• Analytics
• Tableau
• Power BI
• Organizational and interpersonal skills