Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree: Preferably BCA, BSc
PROFICIENCY IN SPANISH LANGAUGE IS REQUIRED Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management, SSI: Service Desk Voice Support NON SSI: Good to Have Skills :SSI: NON SSI: Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the incidents reported by customer through voice, emails, and chats c: Identify, investigate, and diagnose technical issues, troubleshoot, and resolve. Issues like Password reset, account unlock, MO365, Hardware and Software related issues, etc. d: Follows the incident life cycle as defined by process e: Technologist to respond to the issues reported by Customer predominantly through Voice Technical Experience : a: Good problem solving and analytical skills b: Interaction through calls, email, chat and remote support, depending on aligned project job nature c: Technologist to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to right assignment group Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working from office per week with two weekly offs based on roster Educational Qualification: Bachelors degree: Preferably BCA, BSc Additional Info : Flexibility to work in shifts,weekends and Indian holidays.Location-Bengaluru, Gurugram Only
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