Job Detail in India

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

The Commercial Banking Document Management Operations (CB DMO) group is responsible supporting Implementations team through review, validation, approval & storing of account opening related documents.

The CB DMO group is seeking a Specialist who will work closely with our Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to client Onboarding related activities.

Primary responsibilities include- To oversee, support and supervise Quality Control Team and ensure the steady flow of completing daily work by the Team Members, to coordinate and ensure timely completion of requests. Responsible for creating subject matter expertise and appropriate backups required across the processes. Ensure quality assurance on critical functions and ensure that risk mitigation is in place. Be up to date with regard to the AML/KYC firm wide standards and guide the team accordingly. Maintain productivity standards and focus on providing best in class customer service.

Job Responsibilities:

• People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
• Maintain effective and standard operational processes
• Improving and maintaining a controlled environment (e.g. necessary control activities along with process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
• Manage relationship with internal clients, anticipate needs, take feedback, run conference calls.
• Act as a point of contact for escalations and high priority requests from internal clients.
• Monitor and actively prioritize workloads. Send early warning reports if workloads impact turnaround time or quality parameters.
• Take responsibility for the quality of work submitted and ensure that the highest standards are maintained.
• Identify/ manage risk and control breakdowns.
• Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition.
• Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.
• Improve the departmental competency rating via use of staff training and the skills matrix.
• Develop and maintain written procedures and training materials as necessary.
• Manage projects and conduct User Acceptance Testing for enhancements to current systems or migration to new system.
• Ownership of internal communication and status updates
• Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
• Demonstrate creative problem solving and solid judgment/decision making
• Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
• Diligent awareness of risks in our processes in a timely manner
• Ownership, escalation and resolution of risk issues when they occur in a timely manner
• Manage activities through heavy phone work with clients and business partners
• Recording your observations & escalate wherever necessary
• Identifying items which needs Remediation & Amendments.
• Identifying gaps/exceptions and recommending possible solutions.
• Reporting/MIS
• Project Management.

Required Qualifications, Skills and Capabilities:

• Graduates with a minimum of 9 years’ experience in a bank, financial services, compliance, risk management or other service sector environment OR Qualified professionals (e.g. CA, ICWA, and MBA) with 5 yrs relevant experience in a Client Service, Operations Sales, Portfolio Management or Implementation function
• Strong Interpersonal skills. Should be able to communicate at all levels.
• Behavioral skills, Leadership, Problem solving and time management
• Excellent business writing and verbal English communication skills
• Well developed negotiation, persuasion and influencing skills
• Project management skills as necessary to manage multiple projects in varying stages
• Strong presentation and negotiating skills
• Excellent organization and prioritization skills in a high pressure, competing priority work environment