About this opportunity:
We are in search of a dynamic Change Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This involves ensuring that any necessary modifications are methodologically carried out, adhering to standard procedures, therefore minimizing or eliminating any impact on our customer�s services.
What you will do:
• Serve as the Single Point of Contact for the Customer, chairing CAB calls and ensuring Change Management process compliance.
• Receive and record Change Requests in the designated Management tool.
• Evaluate and prioritize Change Requests, taking into account potential clashes.
• Guarantee comprehensive and documented risk and impact assessments.
• Oversee the inclusion of mandatory information in the tools (e.g. pre/post checks evidences, CAB approval).
• Determine which CAB members are suitable depending on the proposed changes.
• Manage the Change Schedule adhering to CAB definitions.
• Communicate change schedules with the customer and all other related parties, including 3PPs.
• Incorporate roll-back procedures in the Change Requests.
• Drive Continuous Service and Process Improvement over the Change Management process.
The skills you bring:
• Ericsson Operations Engine - Mode of Operations.
• ITSM Framework.
• Network Configuration And Change Management.
• Change Management Planning.
• MS TOP.
• Technical Documentation.
• Governance, Risk and Compliance.
• Release Management.
• Release and change management.
• Change Advisory.
• Change Requests.
• ITIL Framework.
• Experience- 4-7 Years
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Noida
Job details: Domain Support Specialist
Ericsson, one of Sweden's largest companies, is a provider of telecommunication and data communication systems, and related services, covering a range of technologies, including especially mobile networks. Directly and through subsidiaries, it al... Read More