Job Detail in India

Executive - Customer Support Service - Economic Zones - Nhava Sheva (On site) - DP World

Date Posted: Aug 23, 2024
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Job Detail

  • Location:
    Navi Mumbai, Maharashtra, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    No
  • Career Level:
    No
  • Positions:
    No
  • Experience:
    No
  • Gender:
    No Preference
  • Degree:
    No
  • Apply Before:
    Sep 28, 2024

Job Description

Handling Inbound / Outbound Air & Sea Shipments.

Inbound Air :-

  • Receiving email of pre alerts from customers and acknowledging the email immediately.
  • Checking the correctness of pre-alert documents and sharing the same immediately or max within 2 hrs of receipt of email.
  • Pre-alert to be shared with concerned LSP with cc to Customs Clearance & bcc to warehouse team. Communicate with LSP / Clearance team for timely filing of BOE/DO collection & for speedy movement of Shipments from Airport.

TAT within 2 days . For non-movement of shipment above 2 days same to be highlighted to respective CS manager/ in PD meeting and follow-up till movement of shipment from Airport is complete.

  • Any issue at Airport for damage/short cargo to be communicated to respective customer with cc to CS manager , Site manager & Site Head on immediate basis
  • After receipt of shipment at warehouse,OOC copy to be shared with respective customers
  • CS to follow-up with warehouse team for GRN.
  • Any discrepancy if found in GRN like short /excess /damage cargo received ,to be communicated to respective customer with cc to CS manager, Site manager & Operations manager on immediate basis
  • All above details to be updated in DSR and shared with respective customers on a daily basis by EOD .
  • Daily number pre-alerts shared details to be shared with CS manager/ Site head

Inbound Sea ( FCL/LCL) :-

Inbound DTA Shipment :-

Outbound DTA

  • Receiving email of pre alerts from customers and acknowledging the email immediately.

Checking the correctness of pre-alert documents w r t as per Annexure -1 and sharing the same immediately or max within 2 hrs of receipt of email.

  • Pre-alert/ DA/ Commercial Invoice to be shared with concerned LSP Customs Clearance with bcc to warehouse team and Transportation team. Details as per Annexure -2 .
  • Communicate to warehouse team for Pick list to be given to Customs Clearance team.
  • Follow up with Customs Clearance team for checklist preparation.
  • Checklist to be shared by Customs Clearance with Customer and call for Duty Call. Payment.

( CS will be in loop)

  • For Duty payment /DD preparation follow with Finance. Daily before 3:30 pm DD to be prepared
  • Follow up with Customs Clearance / LSP for OOC copy and share OOC copy with customer on immediate basis.
  • Communicate with customer for Vehicle placement & E-way bill if Customer is placing the vehicle

Ensure Vehicle placement by customer is before 4:00 pm. Else OT will be applicable.

  • Communicate details of Vehicle with Transport department for gate in ( TAT of gate entry 30 min ) & warehouse team for loading.
  • In case we are placing vehicle details to be given to Transport department for Placement of vehicle.

Details to be shared latest by 6:00 pm for next day dispatch.

  • All above details to be updated in DSR and shared with respective customers on a daily basis by EOD .
  • Daily number pre-alerts shared details to be shared with CS manager/ Site head

Day Plan for dispatches to be updated on a daily basis and shared in mail & discussed

Skills Required

Job is expired

Company Overview

, India

At DP World we have a heritage to be proud of, growing from a local port operator to a global trade enabler. From our beginnings in 1972 at Port Rashid in Dubai (UAE), we now have a team of over 50,000 people working at 150 operations around the worl... Read More

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