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Job Description:
Job Summary
This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning.
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Qualifications:
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.