1) Ability to communicate well (multi language), multi-task, prioritize and work in a fast paced environment.
2) Knowledge of patient problems in the outpatient setting and the ability to resolve the issues.
3) Take the print out of appointment list, and note the doctor’s availability. If any file is required online / scanned, inform to MRD to provide the same.
4) Approach every patient proactively, when he/she comes to the department and offer assistance.
5) Assist patients to fill the registration form if needed, to help them. For revisit patient, before billing, confirm the patient name and registration number twice, and fill
6) After registration, introduce yourself to the patient/attenders and inform them to contact you for any queries, till end of the day, and even later.
7) Check with the patients for old reports, arrange date wise, and take a photo copy and file it in our hospital file.
8) Guide the patients for vitals check up. If any investigation has been asked for, guide them accordingly depending on the waiting at each place.
9) Identify “sensitive” patients to take extra care; also inform the concerned doctor.
10) For appointment patients, if doctors are in OT/emergency/meeting, inform the appointment patients the same, and also inform the doctors and arrange for early alternate consultation.
11) For non-appointment patients, talk to doctors, and in case of delay, inform the patients of waiting period. Arrange for early alternate solution and convey the same to patients.
12) Accompany each patient to the doctor’s room.
13) Once investigation reports are ready, inform the doctors for consultation and also write on file slip.
14) Give proper handover and complete information about the patient during any break, to whomever you are giving charge. Also inform the doctor, till you come back. When you return, take charge with full information.
15) Guide the patients for investigations and keep a track of them. In case of delay – enquire and solve the problem.
16) After consultations, guide them to collect the prescription in pharmacy and the medications.
17) Fix up an appointment for next visit, as advised by the doctors. If patients ignore or refuse to take appointment, document in OPD file. Depending on investigations advised, ask patient to come.
18) Update the patients details in excel sheet on a daily basis, at the end of the day.
19) If patient is referred by a doctor, inform Manager Front office to call and thank the doctor, and document in file. Record the doctor’s email ID to send a thanking letter. At the end of the day keep the file in the consultant’s room for writing a thanking letter.
20) Clear the file in all the rooms at the end of the day and check files for consent signature done by consultations, timings record, diagnosis etc. If incomplete, send the file to the consultant, complete the file, cross check and send it to the MRD.
21) If doctor advise surgery/procedure, guide them to the PRM with file, for and counselling/bill estimation.
22) Monitor service activity of every patient in your appointment check list during the day, and prevent delays.
23) Need to update the lab reception coordinator about all the check in & check out to cut down the waiting period.
24) Guide the patient/attenders to lab reception counter for lab reports once the consultation is done.
25) Daily OP feedback of every consulted patient & also to take maximum Google reviews.
26) To look around and act/escalate if there are any deviations in the process/ policy of the hospital
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Schedule:
Experience:
Work Location: In person
Application Deadline: 05/07/2024
Expected Start Date: 08/07/2024
