The eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of “Every book, ever written, in any language, all available in less than 60 seconds.”
The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.
As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements
- Production builds, tools, and configuration management for software product releases and successful deployments.
Key job responsibilities
* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.
* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.
* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
* Resource planning to support various program asks.
* Drive initiatives to maximize operational efficiency.
* Defining measurable metrics to gauge progress against objective Support goals.
* Build best-of-class support engineering team
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
B.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs
* Hands-on technical expertise
* Experience with mission critical, 24x7 systems
* Excellent verbal and written communication skills
* Ability to handle multiple competing priorities in a fast-paced environment
* Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, a... Read More