Klub(https://www.klubworks.com/) is a premier Fintech company committed to revolutionising debt-financing for brands. We also provide embedded financing infrastructure to meet the financial needs of merchants, providing flexible financing solutions We take pride in our culture of innovation, leveraging cutting-edge technology to deliver exceptional solutions to our valued clients and customers.
We're currently amidst a significant and disruptive growth narrative in digital commerce, where digital businesses are constantly innovating, one product at a time, and cultivating a loyal community of customers over time. Despite enjoying consistent recurring sales, many digital businesses struggle to secure suitable funding avenues. As technology advances, products improve, and communities expand, we're committed to playing our part by facilitating funding in a founder-friendly manner.
What began as a passion project has now evolved into India's largest Revenue Based Financing investor. Our mission is clear: to offer fast, flexible, and founder-friendly capital to digital businesses across all stages, whether early, growth, or late.
Position Overview:
We are seeking a dynamic and motivated individual to join our team in a product ops role. In this role, you will play a pivotal part in the development and enhancement of our lending platform, paying full attention to the bigger picture by applying operational discipline to the entire cross-functional team. You will help set a path to ensure the rest of the team—PMs, developers, project managers, customer support, sales—can perform under the best possible circumstances.
Responsibilities:
Driving key initiatives for the Product Management team and initiatives that span across multiple teams.
Setting up, maintaining, and analysing key dashboards for the PM team to track and report on user behaviour, feature usage, product adoption, and product metrics.
Owning the product adoption and growth of the Platform offerings and collaborating with cross-functional teams to develop initiatives to scale the product adoption.
Driving organisational process improvements based on insights gained from metrics.
Collaborating with product management leadership to continuously improve data-driven decision-making processes.
Building and delivering reports for key organisational operations reviews and ensuring that product metrics stay relevant and current.
Tracking and ensuring accurate reporting on the Key Performance Indicators (KPIs) and the corresponding Objectives and Key Results (OKRs).
Planning and organising user interviews and other market research activities.
Overseeing quality assurance checks on new features.
Developing business processes to streamline product development.
Managing tools (for roadmapping, prototyping, etc.) that the product team uses.
Working closely with support, BD , risk and ops teams to enhance the customer experience.
Requirements:
0-1 years of experience designing and shipping products as part of a cross-functional product team or product operations.
BA/BS degree or equivalent qualification.
Strong background in product management and operational processes.
Excellent communication skills and the ability to articulate complex concepts clearly and persuasively across different audiences and organisational levels.
Knowledge of UX, Engineering, QA, and business operations processes.
Experience with enterprise SaaS products is desirable.
Familiarity with project management and support tools for user and usage monitoring.
Experience in rolling out process changes across multiple functional areas.
Has very strong program/project management skills and can communicate effectively with all stakeholders
Effective communication and interpersonal skills, fostering an inclusive and communicative environment.
Benefits:
Competitive salary and performance-based incentives
Flexible work hours and remote work options
Professional development opportunities and actionable plans for advancement within the organisation.
Recognising and rewarding employees for their contributions through awards and bonuses.
Exciting company culture with team events.
How to Apply:
If you're passionate about innovation, teamwork, and making a difference in the global fintech industry, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role.
