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Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience (On site) - Kotak Mahindra Bank

Date Posted: Apr 30, 2024
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Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
    Kotak Mahindra Bank
  • Type:
    Full Time/Permanent
  • Shift:
    No
  • Career Level:
    No
  • Positions:
    No
  • Experience:
    No
  • Gender:
    Female
  • Degree:
    Bachelors
  • Apply Before:
    May 30, 2024
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Job Description

Grade: M6

Job Role

  • The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
  • S/he will have to identify customer pain areas across the Customer journey.
  • Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc.
  • S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
  • S/he will also Project manage external agencies if engaged to support large scale customer journeys

Job Requirements

  • Customer orientation - Essential
  • Problem solving / Analytical – Essential
  • Project management skills – Essential
  • Result Orientation – Essential
  • Understanding of business - preferable
  • Appreciation of technology – preferable
  • Sales management or Operations exposure will be useful
  • Good communication skills – written and oral

Skills Required

Job is expired

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Kotak Mahindra Bank
, India
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