Job Detail in India

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!Key Responsibilities:

• The role of the city team is primarily vendor management for smooth city operations.

• Vendor onboarding: Search and speak to Packers and Movers vendors ,spot partners and local supply. Explain about our platform, understand their capabilities and onboard those who fulfill our criteria.

• Vendor training: Once the vendor is onboarded, train the vendor's team about Porter standards. Training would also be required for old vendors from time to time.

• SLA management: Ensure a good experience for customers and minimum complaints from them. The customers are primarily looking for on-time shifting with no damages and the packing team not asking for tips. This can be done through training, penalty, suspension and on-field audits. Non-performing vendors need to be terminated.

• Vendor allocation and Order fulfillment: Allocate vendors to customer orders.

• Escalation handling: Handle any escalations related to orders and resolve them.

• Suggest ways to improve the service/business.

• Ownership: Setting up a new business requires taking very high ownership and hard work.
• Comfortable with change: Open to trying new things .
• Communication: Comfortable in communicating with vendors in a patient and respectful manner.
• Process Oriented: For the business to scale, we need to follow the processes
• Aptitude: Comfortable with understanding the vendor economics and doing basic calculations required.