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Trainee- Clerical Marker (On site) - British Council

Date Posted: Jul 23, 2024
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Job Detail

  • Location:
    Noida, Uttar Pradesh, India
  • Company:
    British Council
  • Type:
    Contract
  • Shift:
    No
  • Career Level:
    No
  • Positions:
    No
  • Experience:
    No
  • Gender:
    No Preference
  • Degree:
    Masters
  • Apply Before:
    Aug 10, 2024
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Job Description

Trainee- Clerical Marker

Date: 23 Jul 2024

Location: Noida, South Asia, IN

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title: Trainee Clerical Marker
Purpose of job:
To do assessment of various modules of an English Language Proficiency Exam
Main opportunities/challenges for this role
Accountabilities, responsibilities, and main duties:
  • Assessment of various modules of an English Language Exam (either soft or hard copy)
  • High attention to detail to ensure right marking of each paper.
  • Identify and escalate priority issues.
  • Route/Transfer issues to appropriate resource/channel if necessary
  • Follow up on enquiries where necessary.
  • Complete the logs, update necessary data sheets.
  • Ensure hourly transaction targets are met with high quality standards.
Information Security:
  • Read, understand, and comply with the information security policies
  • Raise incident / blow whistle when observe any noncompliance to information security policies
Qualifications - Graduate
Role specific knowledge and experience
  • Applicants must have the legal right to work in the country where they are residence. Applicant should be able to travel outside their country of residence and secure visa where required at short notice.
  • 24X 7 shift environment and the candidate is required to work in shifts (no general shifts)
  • Employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule
  • The process may require working in different days of the week (total of 220 days working in a year)
  • Long sitting hours
  • Secured environment ie. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried & constant monitoring of the process on CCTV.
  • High level of compliance to the agreed process guidelines.
  • No legal/ criminal case in history
Minimum/essential
  • Good Computer (MS office) and keyboard handling skills
  • Understanding of BPO processes, reporting, MIS etc.
  • Experience in a BPO environment
  • Proficient in English Communication Skills – both verbal and written (to be gauged during interview)
Further Information
Pay Band – 3
Contract Type – FTC (till 31 Mar 24)
Department/Country- GSS English & Exams (Online Screen Marking)/ India - Noida
Closing Date (Time) – 6 Aug 24 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Skills Required

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Company Overview

British Council
, India
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The British Council is the UK’s international organisation for educational opportunities and cultural relations. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. We work in mo... Read More

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